Plentiful Earth Frequently Asked Questions

We ship worldwide 🌍.

Orders leave within 1–3 business days, and U.S. orders usually arrive about 5 business days after that. International orders can take up to 30 days, depending on the destination and customs. You'll get a tracking link by email as soon as your order ships.

U.S. orders over $50 ship free. Orders under $50 that weigh less than 0.6 pounds ship for a flat $6.50, and heavier orders pay USPS or UPS rates, which you'll see at checkout.

International rates are calculated at checkout based on where you are and what's in your cart, so you'll always see the cost before you pay.

As soon as your order ships, we'll email you a tracking number. Keep an eye on your inbox (and your spam folder, just in case). If it's been more than 5 business days, and you haven't seen a shipping note, Contact Us, and we'll track it down for you.

Yes, if your order hasn't been sent to our warehouse yet. Orders go out to be packed each morning at 8 AM Eastern, so write to support@plentifulearth.com as soon as you notice, with your order number and the full corrected address.

Once an order has shipped, we can't change where it goes. If a package comes back to us because of an address error, we can reship it once you cover the new shipping cost.

First, check with neighbors, your building's mailroom or package lockers, and anywhere a carrier might tuck a box out of sight. If it still hasn't turned up after a day, contact your local post office and file a USPS Missing Mail search.

Tracking that shows delivered to the address you gave means the package left our hands, so we aren't able to send a replacement.

Yes, as long as it hasn't gone to our warehouse yet. Email support@plentifulearth.com with your order number before 8 AM Eastern the next morning, and we'll cancel it and refund you in full. After that, the order is on its way, and you can return it under our return policy once it arrives.

Our supplier restocks items that sell out, but they don't always share a date. We'll email you if something in your order is backordered. You can wait for it, choose a similar item, or cancel that item for a full refund. Just reply and tell us which you'd like.

You can return unused items in their original packaging within 180 days of receiving them. Email support@plentifulearth.com to start a return, and we'll send you a return label. Refunds go back to your original payment method within 10 business days of approval.

A few items are final sale: perishables, custom orders, personal care products, and flammable liquids and aerosols such as colognes, Florida Water and Kananga Water. If anything arrives damaged, defective or wrong, contact us and we'll make it right. Full details are on our Refund Policy page.

First, we're so sorry! That's not the experience we want for you. Contact us within 5 days with your order number, a photo of your packing slip (located on the outside of your package) and a photo of what arrived, and we'll sort out a replacement or refund right away. No hoops to jump through.

Every order passes through the pyramid, being energized on their way out to be shipped. That said, we always encourage you to cleanse and connect with your tools once they reach you, passing them through incense smoke, setting them in moonlight, or simply holding them and naming what you want to work toward. That first moment of connection is part of what makes a tool yours.

No. Our tools are for spiritual and ritual practice, and they work alongside professional care, never in place of it. If you're struggling, please reach out to a doctor or another trained professional.

A little practical grounding goes a long way. Never leave a burning candle unattended; keep it away from anything that can catch fire, and set it on a heat-safe surface out of reach of little hands and curious pets. Our herbs are sold for ritual and spiritual use, not for consumption. When in doubt, work slowly and pay attention.

Every dollar you spend earns points, and those points turn into discounts on future orders; it's our way of saying thank you for being part of this. You can join and check your balance anytime through the Rewards link in the menu.

Enter it in the "Discount code" box at checkout, and it'll apply before you pay. One code per order. If a code isn't working, double-check it hasn't expired and reach out if you're stuck, we're happy to help.